Privacy Policy

Last updated: December 11, 2025

1. Introduction

ZapNest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our subscription box service.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address, city, state, pincode
  • Payment Information: Processed securely through Razorpay; we do not store card details
  • Account Information: Subscription tier, order history, preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referral source and exit pages

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your subscription orders
  • Send order confirmations and shipping updates
  • Communicate about your account and our services
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Shipping partners (Delhivery, Blue Dart), payment processors (Razorpay), email services (Resend)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

We never sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through Razorpay (PCI-DSS compliant)
  • Regular security assessments
  • Access controls and authentication

6. Your Rights

Under applicable Indian law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@zapnest.com.

7. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Needed to provide services to you
  • Required by law (typically 7 years for financial records)

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: